Skip to Content

Live: Council Webcast

  • Emergency Police, Fire, Medical Call: 9-1-1
  • MED After-Hours: 867-920-2737
  • City After-Hours: 867-920-5699
  • A-Z Services

City of Yellowknife Logo City of Yellowknife Logo

Contact Us
  • Living Here
    • Animals
    • Applications, Forms, Licences and Permits
    • Arts, Culture, and Heritage
    • Business Directory
    • Career Opportunities
    • Click and Fix YK
    • Community Programs
    • Composting
    • Construction
    • Contact Directory
    • Education
    • Elections
    • Environment and Climate Change
    • Events Calendar
    • Garbage
    • Health Services
    • Homelessness
    • Indigenous Peoples
    • Life Events
    • Manage Utility Tax Accounts
    • Parking
    • Pay All Tickets
    • Places of Worship
    • PlaceSpeak - Public Engagement Platform
    • Programs
    • Property Search
    • Property Taxes and Assessments
    • Public Library
    • Public Safety
    • Recycling
    • Roads
    • Seniors
    • Slow Down Campaign
    • Snow Removal
    • Support and Wellness
    • Transit
    • Water and Sewer
    • Yellowknife Videos
    • Yellowknife Weather
    • Emergency Preparedness
  • Getting Active
    • Programs
    • Parks and Outdoors
    • Events
    • Facilities
  • Exploring Yellowknife
    • About Yellowknife
    • Arts, Culture, and Heritage
    • Aurora Forecast
    • Extraordinary Yellowknife
    • How to Get Here
    • GIS
    • Promotional Videos
    • Self Guided Tours
    • Shop Local Initiatives
    • Visitors Guide
    • Yellowknife Tourism Links
  • Doing Business
    • Applications, Forms, Licences and Permits
    • Available Properties
    • Bids and Tenders
    • BizPaL
    • Business Directory
    • Business Resources and Services
    • City Land for Sale
    • Design Standards
    • Development Incentives
    • Economic Development Initiatives
    • Filming
    • Open Data
    • Planning and Development Initiatives
    • Promotional Campaigns
    • Property Taxes
    • Public Engagement
    • Short Term Rental Accommodation
    • Tourist Accommodation Tax
    • Tourism Development
    • Trademarks
    • University
    • Water and Sewer
    • Why Yellowknife
  • City Government
    • About City of Yellowknife
    • Bids and Tenders
    • By-laws
    • Career Opportunities
    • City Budget
    • City Council and Mayor
    • City of Yellowknife Grants
    • Committees of Council
    • Community Organizations
    • Complaints
    • Contact Directory
    • Departments
    • Elections
    • Facility Hours and Locations
    • Media Room
    • Open Data
    • Policies
    • Public Notices
    • Reconciliation
    • Reports and Publications
    • Virtual City Hall
    • Volunteering
    • Webcast Video
    • Yellowknife 50th Anniversary
  • Newcomer
    • Education
    • Housing
    • Yellowknife Videos

Default Banner

Complaints

HomeCity GovernmentComplaints
  • Facebook
  • Twitter
  • LinkedIn
  • Email

The City recognizes the importance of public input and welcomes complaints as valuable forms of feedback. This policy provides the public with an avenue for submitting complaints and provides City Administration with consistent practices for handling complaints about City programs, facilities, services and employees.

The City will endeavor to first and foremost resolve complaints informally. In those situations where a member of the public is not satisfied with an informal resolution, they may follow the formal complaints process.

The City also appreciates receiving suggestions and ideas from the public, as well as compliments when City employees deliver above expectations. These are welcomed and can be provided outside of this policy in whatever manner is easiest for the member(s) of the public wanting to share – in person, in writing, by telephone, or by email.

This policy complements the City of Yellowknife’s existing suite of policies, which include the Respectful Workplace, Anti-Harassment Policy and Code of Conduct for City Employees Policy.

To make a complaint about a service or program

Informal Complaint

It is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required.

Complaints must be made within thirty (30) days after the alleged event.

Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint.

Formal Complaint

A Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk.

Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process.

The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days.

The City of Yellowknife complaint policy and complaint form are available for download below:

  • Public Complaint Policy
  • Public Complaint Form

Complaints can be submitted in sealed envelope marked confidential or emailed:
By Mail: Attention: City Clerk
City of Yellowknife
P.O. Box 580
Yellowknife, NT X1A 2N4

In person: 4807 - 52 Street

Telephone: (867) 920-5646

Email: publiccomplaint@yellowknife.ca

To make a complaint about a City Employee

Informal Complaint

It is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required.

Complaints must be made within thirty (30) days after the alleged event.

Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint.

Formal Complaint

A Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk.

Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process.

The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days.

The City of Yellowknife complaint policy and complaint form are available for download below:

  • Public Complaint Policy
  • Pubic Complaint Form

Complaints can be submitted in sealed envelope marked confidential or emailed:
By Mail: Attention: City Clerk
City of Yellowknife
P.O. Box 580
Yellowknife, NT X1A 2N4

In person: 4807 - 52 Street

Telephone: (867) 920-5646

Email: publiccomplaint@yellowknife.ca 

To make a complaint about a Member of Council

The City of Yellowknife Council Code of Ethics By-law No. 4976 outlines the procedure for making a complaint about a member of Council.  Members of the public, as well as other members of Council, can file complaints for potential violations of By-law No. 4976, Council's Code of Ethics.

To make a complaint about a member of Council complete the Council Code of Ethics Complaint Form. 

Place the Council Code of Ethics Complaint Form, and any supporting documentation in a sealed envelope addressed to the Integrity Commissioner.

By Mail: Attention: Sheldon Toner, Integrity Commissioner
P.O. Box 996
Yellowknife, NT X1A 2N7

In person: 5016 50 Avenue

Telephone: (867)873-6000
Toll Free 1-888-558-0668

Email: sheldon@dragontoner.ca

 

  • Complaints
  • View Full City Government Menu
    Toggle Section
    • About City of Yellowknife
      Toggle Section About City of Yellowknife Menu
      • Vision, Mission and Values
    • Bids and Tenders
    • By-laws
      Toggle Section By-laws Menu
      • Search By-laws
    • Career Opportunities
    • City Budget
      Toggle Section City Budget Menu
      • Past Budgets
    • City Council and Mayor
      Toggle Section City Council and Mayor Menu
      • Council Strategic Directions
      • Council and Committee Meetings
      • Council Members
      • Mayor
        Toggle Section Mayor Menu
        • Mayor for a Day
        • Public Requests for Mayoral Support
      • Travel Reports
      • Webcast Video
    • City of Yellowknife Grants
    • Committees of Council
      Toggle Section Committees of Council Menu
      • Accessibility Advisory Committee
      • Audit Committee
      • Board of Revision
      • Capital Area Committee
      • Community Advisory Board on Homelessness
      • Council-Administration Round Table
      • Development Appeal Board
      • Governance and Priorities Committee
      • Grant Review Committee
      • Heritage Committee
      • Homelessness Commission
      • Human Resource and Compensation Committee
      • Mayor's Task Force on Economic Development
    • Community Organizations
    • Contact Directory
    • Departments
      Toggle Section Departments Menu
      • City Manager
        Toggle Section City Manager Menu
        • Human Resources
        • Office of the City Clerk
      • Community Services
      • Corporate Services
      • Economic Opportunities and Investments
        Toggle Section Economic Opportunities and Investments Menu
        • Giant Mine Socio-Economic Action Plan
      • Organizational Chart of City Departments
      • Planning and Development
        Toggle Section Planning and Development Menu
        • I Want to Build
      • Public Safety
        Toggle Section Public Safety Menu
        • Municipal Enforcement Division
      • Public Works and Engineering
    • Elections
      Toggle Section Elections Menu
      • Am I on the List
      • 2022 Municipal Election
        Toggle Section 2022 Municipal Election Menu
        • Voters
        • Candidates
        • Election Results
        • Election Resources
    • Facility Hours and Locations
    • Media Room
      Toggle Section Media Room Menu
      • All News
      • Capital Updates
      • City Logos
      • Development Permits
      • Media Releases
      • News Alerts
      • Statutory Public Hearings and Notices
      • Subscribe to News
    • Open Data
    • Policies
    • Public Notices
    • Reconciliation
      Toggle Section Reconciliation Menu
      • Indigenous Official Languages of the North
      • Indigenous People of the North
      • Traditional Lands
    • Reports and Publications
      Toggle Section Reports and Publications Menu
      • Archived Reports and Publications
    • Virtual City Hall
    • Volunteering
    • Webcast Video
    • Yellowknife 50th Anniversary

Contact Us

Subscribe to page updates

City of Yellowknife Footer logo

4807 - 52 Street, P.O. Box 580,
Yellowknife, NT, X1A 2N4
Tel: 867-920-5600

  • Living Here
  • Getting Active
  • Exploring Yellowknife
  • Doing Business
  • City Government
  • Newcomer
twitter:00000000-0000-0000-0000-000000000000

© 2022 City of Yellowknife

PrivacySitemapFeedbackContact UsCareersSubscribeHours of Operation
By GHD Digital
Follow Us: View our Twitter Page View our Instagram Page View our Facebook Page View our YouTube Page

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.