Water and Sewer

The majority of the City of Yellowknife is on piped water and sewer service.

The current piped water and sewage system is composed of 6 pumphouses, a Water Treatment Plant, and 14 lift stations, Additionally there is 62 km of buried water main and a slightly smaller quantity of sewer main, poly summer water line (above grade generally), approximate 11 km of forcemain, and a sewage lagoon system complete with control structures.

The City of Yellowknife Public Works Department flushes and cleans the entire City water system on an annual basis in order to ensure a safe, healthy and odourless supply 24 hours per day, every day of the year.

To insure our water remains at the highest standard for domestic use, continuous CL2 monitoring is done 24/7 at 7 locations. Elevations in the reservoir and bacteriological samples are done monthly at three locations.

Only Old Town, Latham Island, Ndilo, Kam Lake Industrial Park, Grace Lake, Con and Rycon Trailer Park, commercial buildings at the Airport and some commercial buildings along Old Airport Road receive truck water delivery and sewage pump out. Trucking currently services approximately 680 residents or just under 4% of the population not including commercial/industrial demand (about 1,600 employees). 

Please note that for trucked water customers currently using surface lines, this service will be disconnected on Monday, September 16.  Please ensure your tanks are filled prior to the disconnection date.

To register for water, sewer and garbage services, please complete the appropriate registration form below.  There will be a fee applied to your first utility bill for setting up these services.

Residential Utility Connect Form

Commercial Utility Connect Form

You can sign up to pay for utilities, or update new payment information, with our Pre-Authorized Payment form.

If you need to update your existing credit card expiry date, please complete the Updated Credit Card Expiry Date form.

Cancel your existing Pre-Authorized Payment.

To discontinue water, sewer and garbage services, please complete the Utility Disconnect Form.

If you have an existing account and would like to sign up to have your bill emailed each month, please complete the ESend Request Form.

 The City would like to inform residents that the RV fill and dump station at Pumphouse #4, on the Corner of Kam Lake Road and Old Airport Road is no longer operational for the summer months.  Construction of the new RV fill and dump station on Kam Lake Road is now complete and offers 2 operating stations to meet the needs of residents. 

Kam Lake Road / Coronation Drive ( Newest) Location 

• The opening date is typically before the May Long weekend ( May 14th for the 2024 Season) 
• The sewer dump is open during months where there is no snow or ice. This lot is not snow cleared in the winter months, so the sewer dump will be closed for the winter and the spring seasons.

Old Airport Road / Kam Lake Road ( Pumphouse #4) Location 

• This station no longer offers RV filling.
• The sewer dump will be open following the closure of the new station on Kam Lake Road. 

 Commissioning: First week of May 2024

• Commissioning of the surface water lines will begin the first week of May. Staff members will begin the preliminary inspections of exposed lines, noting issues that need to be addressed. Commissioning will include repairs, flushing, and disinfection of the water lines. Residents will periodically notice water running from various sections of piping in place, but are asked to refrain from connecting to the surface pipeline. Any use of water in this system for consumption or residential use is strictly prohibited prior to the start date, as we cannot guarantee water quality until the commissioning process is complete and water tests results have been confirmed.
• Residents are asked to be courteous and allow City staff access their yards during this process.

Start-up: Morning of May 29, 2024

• Water lines will be turned on and residents can connect service lines.
• Delivery schedules shall remain in place up to and including, the day prior to start up so that residents are not without water during the start-up process.

Shut-Down: Morning of September 16, 2024

• Lines are to be disconnected from each residence.
• Residents are asked to ensure tanks are full prior,  as delivery schedules will not resume until the first normally scheduled day following this date.

Decommissioning: September 16, 2024 until complete

• Staff will begin the decommissioning process immediately following the system shut down. Lines will be decommissioned, purging air to the pipelines so that residual water can be removed and the potential for freezing and subsequent damage is mitigated. During this time residents may once again notice water flowing from certain sections of the system and should be advised that this is a planned task of the process.
• At this time staff will again require access to some private properties and your cooperation is appreciated.